Crappy customer care… Cannot reach mortgage administrator. Already been refinance processes. Turned in all papers, missed 5 closings. However waiting! Taking a loss. Complicated customer support. Bad offer! Exactly how performed it arrive at 4.5 mil from inside the conversion? Pose a question to your Says Attorney Workplace.
It remain going me to the fresh loan processors
Dreadful support service. I https://elitecashadvance.com/personal-loans-tn/central was discussing good re-finance because zero closer to closure than simply I became for the Summer. Customer service is a joke. They simply import us to differing people, i am also bounced as much as such as a golf ball. Most troubled and you may enraged and you may was moving my home loan at the earliest opportunity. Do not suggest New Rez anyway.
My personal loan are with Ditech and it also are offered to help you The newest Rez
Do not use NEWREZ….biggest mistake You will find made. Started seeking refi. As the Get it’s now Oct nevertheless wishing. You will find sent an equivalent papers into the multiple times. Can not arrived at anyone because of the cellular telephone. My financing try acknowledged two months back however waiting. This company are a tale go someplace else.
This new Rez is the poor mortgage company!! The latest Rez named and available to refi my loan during the good straight down rate of interest. The mortgage Administrator Ryan said it could be effortless no issue. He also told you its not necessary for the next assessment as the mortgage was only 12 months old so we weren’t providing one more funds aside! HA… 5 weeks after he’s asking for docs it actually have. The mortgage Processor chip usually do not see the docs We upload on their safer webpages. The certainly poor financial I’ve ever before worked with! Cut brand new rage and find various other bank!!
NewRez/Shellpoint obtained the financial out-of Ditech. Basic fee to help you NewRez was at , which i install via the NewRez website for automatic payments towards first of per month. All ran better up until . They never got the fresh new payment which was said to be pulled from our savings account! We don’t find until we had a call on the regarding specific unusual count stating they certainly were NewRez, don’t communicate with her or him once we did not accept the number. Checked-out all of our membership online through the website and you can reduced and view brand new Oct payment had not become instantly gotten! Got toward cell phone which have NewRez customer support quickly to find out the thing that was happening and you will is informed it was some version of glitch. Actually, costs having been move having commission perfectly as ! You will find plenty of money in the brand new savings account for this! We talked that have two various other people on the , into 2nd people taking the percentage over the telephone with the latest declaration from the lady that there would be no late costs, zero percentage therefore might be ACH. It’s now and on its page it is appearing me that it is an unapplied payment! What on earth, here is the October step one commission and should have been used as such Instantly towards . So we log on to the device once more together with them now and you may query what’s going on? Try informed one she’d immediately consult it be put on the brand new October payment and you will you aren’t later We contacted our very own lender following talking to NewRez toward and you can the financial institution said no shot in the fee had been expected by the NewRez/Shellpoint, it (the lending company) commonly closing people payment therefore we has a good amount of money to pay for 4 several years of money! You will find less than 1 year kept with this first home loan consequently they are absolutely provided visiting the state attorneys general’s office, the higher organization agency, choosing an attorney and you can paying that it regarding now. Our on the web membership which have NewRez suggests the following payment become auto-paid back is placed to possess The fall of step 1, however if i just be sure to look at the booked automated money, they informs us we cannot because the membership is past-due. This is so wrong on many levels! We have Not ever been later when you look at the 31 years with the home loan percentage therefore has actually the best credit history more 850! Are they now planning fuck all of our credit rating? Stay away from Her or him!